Help and support
Answers to the questions people ask most about Bide, and how to reach us when you need a hand.
Contact us
Email us with a question, a problem or an idea:
bidefasting.app@gmail.comIf something isn't working, tell us your phone model and the Bide version shown at the bottom of Settings. It helps us fix it faster.
Common questions
In the Settings tab, under Support & data, tap Export my data and save the backup file somewhere you can reach from the new phone. Install Bide there, tap Restore from backup in the same place and choose the file. Restoring replaces any data already on the new phone.
Sign in to the new phone with the Apple ID or Google account you subscribed with. Open Bide, go to Settings, and under Subscription tap Restore purchases. You won't be charged again.
In Bide, go to Settings and tap Manage subscription. This opens your App Store or Google Play subscriptions, where you can cancel. If you cancel before your free trial ends, you won't be charged. Deleting the app does not cancel a subscription.
Apple and Google take the payments, so they handle refunds under their own policies. On iPhone, request one at reportaproblem.apple.com. On Android, open your order history in Google Play.
Yes. You can change the start time of a running fast, edit the start and end of any finished fast from your history, and log a past fast you never started in the app.
Reminders are scheduled by your phone. Check that notifications for Bide are allowed in your phone's settings and that the reminder is on in Bide's Settings, under Reminders. Battery saver, Focus and Do Not Disturb modes can also hold them back.
Yes. Your fast keeps counting when the app is closed, when you are offline and after your phone restarts. Bide works the time out from when you started, so nothing is lost.
Delete your data
Bide has no account to close. Your data lives only on your phone, and there are two things you can delete:
- Everything in the app: in the Settings tab, under Data, tap Erase all data. This permanently deletes your fasts, logs, plans and settings from the phone. Deleting the app does the same.
- Your purchase record: RevenueCat keeps an anonymous record of your subscription. To have it deleted, emailbidefasting.app@gmail.com with the order number from your App Store or Google Play receipt.
Erasing your data does not cancel a subscription; cancel it in your App Store or Google Play account. For the details, see our Privacy Policy.
Your data
Bide has no account and no cloud sync. Everything you enter stays on your phone, and we never see it. To move to a new phone, tap Export my data in Settings, then Restore from backup on the new phone. For the little that does leave your device, see our Privacy Policy.